Shipping, Returns & Policies
Customer Service Contact
Shipping to USA and Free Delivery
We offer flat-rate $10 shipping to all addresses within USA. Delivery is free for orders over $100USD to USA. All orders are dispatched same or next business day.
The buyer is responsible for all duties/taxes on orders incurred at destination country. We will not refund for deliveries not delivered as result of unpaid duties at the destination country.
All orders are dispatched following the successful processing of your bank and address details. This process ensures your safety and ours against Credit Card fraud.
We usually ship in 1-2 business days. If delays occur we will contact you immediately. We will send you an email immediately notifying you that your order has been shipped. Upon shipment you will be emailed an Order Tracking Number.
If you have any questions at all email us at any time.
Large and Bulk Items
Please email us for a custom shipping quote. Some large items and items with batteries are unable to be shipped overseas, sorry. Contact us for more information.
We do our best to make sure all items on the website are in-stock, if they’re unavailable for purchase it means we’ve sold out. Keep an eye on the site as new products and colours are being added all the time. We will notify you upon processing of your order if there will be any delays. We are under no obligation to supply the products ordered unless we have the products in stock and they are available at the prices specified.
Returns, Refunds and Exchanges Policy
- All sales are final. Where reasonable exchanges are possible if the item is unused and in sellable condition with the original packaging. A receipt will be required for all exchanges. Contact us by email before returning any items. We will let you know the best way to return the item/s.
- Damaged deliveries: If your package is delivered damaged we will replace it if we are notified of your intention to return damaged goods within 5 business days of delivery.
- If you wish to return an item for a refund or exchange contact us with your name, address, order number and reason. If a replacement item is not available a refund will be issued. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- After we receive the returned goods a refund, if applicable, will be processed and initiated to the original method of payment in 5-7 days. No refunds are given for change of mind.
- You are responsible for paying for your own shipping costs for returning your item/s. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
- Gift Certificates and eGift cards are non-returnable.
- Sale items (if applicable): Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
- If the product is ruined or used the product can not be returned. Make sure to include contact information with the return and if possible, please provide us with a tracking number. We suggest you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.
- To avoid any customs charges please clearly mark international returns packages 'RETURNED GOODS'. Any charges incurred are the responsibility of the customer. Compendium Design Store is not responsible for any return customs charges incurred. If a package is unclaimed you might have to pay a handling fee.
- Faulty items will only be accepted if the goods are delivered to you damaged or there is a subsequent manufacturing fault identified within a period of 3 months after delivery. All items returned as faulty will be inspected and any items deemed to be subject to wear and tear subsequent to receipt by the buyer will not be accepted as faulty.
- Late or missing refunds (if applicable): If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.
- Contact us to begin a return or exchange.
- Contact us if you have any questions or special circumstances.
We accept Credit Card and Paypal.
If using a Credit Card to pay, all credit card holders are subject to validation checks and authorisation by the card issuer.
Payment is collected from your account upon immediate receipt of your order from our web store. If the issuer of your payment card refuses to authorise payment to COMPENDIUM STORE, we will not be liable for any delay or non-delivery.
We take all reasonable care to make our site as secure as we can make it. To help ensure that your shopping experience is safe, simple and secure we use Secure Socket Layer (SSL) technology.
Furthermore, we will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Site.
Compendium Design Store is committed to ensuring that the personal information provided by all of our customers, including personal information attained through our website, is treated securely, with respect, kept confidential, and used solely for the purpose for which it was supplied.